Privacy policy

BERTAUS™ – Privacy Policy

At BERTAUS™, protecting your privacy is a priority. This policy explains how we collect, use, and protect your data when you use www.bertaus.store

1. Information Collection

While browsing our site, we automatically collect certain technical and anonymous data to improve your experience and performance:

IP address
Device type and browser
Pages viewed and visit duration

2. Personal Information

When you create an account, place an order, or subscribe to our newsletter, we may collect:

Full name
Postal address (billing / shipping)
Email address
Phone number
Payment information (processed via secure providers)

This information is necessary to process your orders, manage delivery, and provide appropriate customer service.

3. Purposes and Use

We use your data to:

Process and ship your orders
Manage customer service and order tracking
Improve the site and personalize your experience
Send marketing communications if you have consented (you can unsubscribe at any time)

4. Sharing and Recipients

We do not sell or rent your data. It may be shared with:

Logistics providers for delivery (e.g., DHL, local carriers)
Payment and billing providers (PCI-DSS compliant)
Analysis and hosting tools used by BERTAUS™
Competent authorities only if required by law

5. Security

We implement appropriate technical and organizational measures (e.g., SSL/TLS) to protect your data against unauthorized access, alteration, or destruction. Payments are processed by certified and secure providers.

6. Retention Period

Your data is kept for the time necessary for the purposes for which it was collected (customer relationship management, legal obligations). Unless otherwise required by law, commercial data is kept for 3 years after the last contact.

7. Your Rights

In accordance with applicable laws, you can:

Request access to your data
Request the rectification or deletion of your data
Request the limitation of processing
Object to processing for marketing purposes
Request the portability of your data

To exercise your rights or for any questions regarding privacy: contact@bertaus.store

8. Cookies

We use cookies to improve navigation and provide features (analytics, preferences, advertisements). You can manage your cookie preferences via the consent banner or your browser settings.

9. International Transfers

If your data is transferred outside your country or region, we ensure that appropriate safeguards are in place to ensure an adequate level of protection.

10. Policy Changes

This policy may be updated. The most recent version will always be available on www.bertaus.store. Last updated: February 2026.

BERTAUS™ – Your privacy, our priority.

Contact: contact@bertaus.store | Site: www.bertaus.store

BERTAUS™ - Terms of Service

Welcome to www.bertaus.store. By browsing our site or placing an order, you fully accept these Terms of Service, established to ensure a smooth, secure, and pleasant experience.

1. Acceptance of Terms

By accessing the www.bertaus.store website, you confirm that you have read, understood, and accepted our Terms of Service. If you disagree with any part of these terms, please do not use our site.

2. Orders and Payments

All orders placed on www.bertaus.shop are subject to product availability.
Payments made on our store are 100% secure thanks to our payment partners (credit card or other certified solutions).
BERTAUS™ reserves the right to cancel any order in case of suspected fraud or unauthorized activity.

3. Shipping and Delivery Times

Delivery times indicated on the site are estimates and may vary depending on the carriers and the delivery location.

For more information, please consult our Shipping Policy.
Liability: BERTAUS™ shall not be held responsible for delays or incidents occurring after the package has been handed over to the carrier.

4. Liability

BERTAUS™ declines all responsibility for any indirect damage related to the use of the site, including loss of data, service interruptions, or any other technical problems. While we do our best to ensure the security and reliability of our site, we do not guarantee its error-free or uninterrupted operation.

5. Modifications to the Terms

BERTAUS™ reserves the right to modify these Terms of Service at any time. Modifications will take effect immediately upon their publication on the site. It is therefore recommended to regularly consult this page to stay informed of any updates.

Need Help?

For any questions or requests for assistance regarding these terms, you can contact our customer service:

📧 Email: contact@bertaus.store

Thank you for trusting BERTAUS™.
We are honored to accompany you in your shopping experience.

BERTAUS™ – Quality. Confidence. Style.

BERTAUS™ - Shipping Policy

At BERTAUS™, we are committed to providing you with a smooth, fast, and reliable shopping experience. Every order is carefully prepared and shipped with the utmost care to guarantee your total satisfaction.

1. Processing Times

Your order is processed within 24 to 48 hours after validation.
Once shipped, you will receive a shipping confirmation email containing all the necessary information, including your tracking number.

2. Shipping Times and Options

We offer several shipping options depending on your country and needs:

Standard Delivery (Local Postal Services)
- Estimated time: 5 to 8 business days
- Fee: $5
Express Delivery (DHL / UPS)
- Estimated time: 3 to 4 business days
- Fee: $20 – for priority and fast delivery

Delivery Zones

BERTAUS™ currently delivers to the following countries:

United States
Canada
United Kingdom
Australia
European Union

3. Delivery Notifications

As soon as your order is shipped, a tracking number will be sent to you by email.
You can track your package in real-time until it is delivered.
A confirmation notification can also be sent upon your request.

4. Important Information

We make every effort to respect the announced deadlines, but certain factors may cause slight delays:

The customer's geographical location
Public holidays or weekends
Peak activity periods (holidays, sales, etc.)
Logistics conditions beyond our control

5. Need Help?

Our team is available to answer any questions or requests regarding delivery: